AiMY — Operations Hub

Committed Minutes Monthly Quota

72%

used

2,886

minutes used

4,000

total committed

1,114 min remaining 22 days left in period

25% 50% 75% 100%

Minutes Handled

18,420min

+12% vs prev period

Calls Handled

3,840

+8% vs prev period

Tickets Handled

1,205

0% vs prev period

Avg Call Time

4m 48s

+6% vs target (4m 00s)

142

Escalations

3.7% escalation rate — 89% resolved, avg 4h 18m to close.

+2.7% vs prev

87%

AiMY Call Coverage

3,341 of 3,840 inbound calls handled end-to-end. 499 escalated to agents.

87% — target 90%